Zendesk acquires HyperArc in a drive to transform GenAI-powered analytics and drive innovation for global customer teams.
“GenAI is transforming analytics, and this acquisition brings instant value to our users,” chips in Shashi Upadhyay, Zendesk’s President of Product, Engineering, and AI. “HyperArc’s HyperGraph and their brilliant team enable us to accelerate innovation and insight.”
In recent business developments, Zendesk acquired HyperArc, an AI-native analytics platform.
Zendesk’s strategic leap marks a significant step forward in its analytics roadmap. It affirms the company’s commitment to delivering next-gen GenAI-driven analytics, transforming the very nucleus of how businesses grasp and act on customer data.
By adopting HyperArc’s cutting-edge technology, the AI-powered customer service pioneer hopes to revamp its existing Explore platform. With this, users will now be able to access faster and deeper insights with smoother reporting.
The fundamental features will be available immediately, while users will gain access to stronger analytics in the next few months.
It isn’t a mere partnership.
Zendesk and HyperArc are integrating their mission to deliver intelligent insights in a bid to amp up customer intelligence.
As the two businesses set a new industry standard, AI could become our true analytical partner in the near future, learning from the most intelligent analysts. This AI-powered analytics space offers every organization an opportunity to facilitate faster and smarter actionable intelligence.
And Zendesk, owing to this acquisition, is positioned to emerge as the leading face of GenAI-driven analytics.