MOUNTAIN VIEW, Calif., Feb. 4, 2025 /PRNewswire/ — General Revenue Corporation (GRC), a SinglePoint Group company serving North American businesses since 1947, continues to advance its collections operations and customer experience management through Prodigal’s AI-powered ProInsight platform, a partnership that began two years ago.
By adopting ProInsight, GRC has moved beyond traditional sample-based call monitoring to achieve 100% call coverage through AI-driven analytics. This transformation aligns with SinglePoint’s commitment to exceptional service across their 1000+ employee omnichannel contact centers.
“Moving to AI-powered call monitoring reflects our dedication to excellence. ProInsight’s comprehensive analysis ensures we maintain the highest compliance standards while delivering superior results for our clients” noted Tim Rankin, COO of SinglePoint, discussing the company’s AI transformation journey.
The partnership leverages Prodigal’s AI technology, trained on over half a billion consumer finance interactions, to enhance SinglePoint’s strategic customer messaging and optimize collection strategies through automated call scoring and real-time insights.
Reflecting on the industry’s AI adoption, Shantanu Gangal, CEO of Prodigal, observed, “Generative AI is transforming consumer finance. Platforms with deep domain expertise, like Prodigal, start from a higher vantage in understanding the workflows and recommendations that are important to the industry. They compound their gains using cutting-edge AI on relevant data. We are excited to partner with leaders like SinglePoint who innovate ahead of competitors and build the future – ultimately driving better outcomes for lenders, collectors, and consumers.”
Prodigal is the leading GenAI provider for the consumer finance industry. Their suite of applications atop their proprietary insights’ engine improves revenue, operations, and compliance for lenders, collection agencies, and debt buyers. Their latest product, the ProAgent, is a next-generation AI agent that will redefine customer interaction in consumer finance through deep contextual understanding and intelligent automation.
General Revenue Corporation (GRC) is a highly reputable collection agency specializing in debt recovery for businesses across various industries for over 44 years. With a focus on ethical practices and client satisfaction, GRC provides innovative solutions that streamline the collection process and improve financial outcomes for its clients. Relationship Focused | Results Driven. Learn more at www.generalrevenue.com
SOURCE Prodigal
