By pairing generative AI with human support in contact center operations, the collaboration aims to improve customer satisfaction, accelerate support, and drive smarter interactions across digital and voice channels – for consumers and enterprise clients. TEANECK, N.J., June 18, 2025 /PRNewswire/ — Cognizant (NASDAQ: CTSH), in partnership with Google Cloud, has launched Cognizant® Autonomous Customer Engagement, a new AI-led autonomous contact center solution, built to deliver hyper-personalized customer experiences across every stage of the order journey, across industries. This solution fuses Cognizant’s deep expertise in industry-specific processes and contact center operations with the advanced intelligence of Google Cloud’s Customer Engagement Suite, to deliver interactions that…
Author: PRNEWSWIRE
New IBM integrations to help businesses keep their agentic AI – and other generative AI systems –secured and responsible at scale Enterprises can red team agents, audit agents, detect shadow agents, and more ARMONK, N.Y., June 18, 2025 /PRNewswire/ — Today, as enterprises scale AI agents across their organizations, IBM (NYSE: IBM) is announcing the industry’s first software to bring AI security and AI governance teams together and provide a unified view of enterprises’ risk posture. The new capabilities enhance and integrate watsonx.governance and Guardium AI Security to help clients keep their AI systems, including agents, secured and responsible at scale. Watsonx.governance is IBM’s end-to-end AI governance tool and…
GÖPPINGEN, Germany, June 18, 2025 /PRNewswire/ — Small and mid-sized businesses (SMBs) are embracing AI rapidly, but their adoption maturity still lags behind. According to a global TeamViewer survey of 1,400 business leaders (427 of them from SMBs), 95% of SMB decision makers say they need more training to use AI effectively, even though 72% describe themselves as AI experts. SMBs are leading in usage, but not depth Regardless of perceived maturity levels, AI is firmly on the SMB agenda, and not just for use among IT personnel. In fact, a notable 86% of SMB leaders say they are comfortable with employees outside…
Fireworks AI, Hedra, Numenta, and Soniox experience accelerated performance and cost efficiency with Oracle Cloud Infrastructure AUSTIN, Texas, June 18, 2025 /PRNewswire/ — AI innovators across the world are using Oracle Cloud Infrastructure (OCI) AI infrastructure and OCI Supercluster to train AI models and deploy AI inference and applications. Fireworks AI, Hedra, Numenta, Soniox, and hundreds of other leading AI innovators have selected OCI for its scalability, performance, cost efficiency, choice of compute instances, and control over where to run their AI workloads. As industries rapidly adopt AI to help drive innovation and efficiency, the AI companies that are providing these services require reliable, secure, and highly…
HELSINKI, June 18, 2025 /PRNewswire/ — Supermetrics, the leading Marketing Intelligence Platform, announced today the acquisition of Relay42, a leading, real-time Customer Data Platform (CDP). The acquisition positions Supermetrics’ as the only Marketing Intelligence Platform to unify data integration, analysis and activation into one marketer-friendly solution. By combining Supermetrics’ powerful data intelligence capabilities with Relay42’s real-time personalization technology, marketers can now have access to the industry’s first end-to-end marketing intelligence platform, one that connects data performance, customer behavior and revenue outcomes in a single, intelligent platform.” “Supermetrics is the pioneer of the evolving Marketing Intelligence category, already empowering more than 200,000 businesses,” said Anssi Rusi,…
NEW YORK, June 18, 2025 /PRNewswire/ — IQSTEL Inc. (NASDAQ: IQST), a leading provider of high-tech telecommunications and technology solutions, and Cycurion Inc. (NASDAQ: CYCU), an innovative cybersecurity company, are pleased to announce the advancement of their strategic partnership, originally signed a few months ago. Since entering into the agreement, both companies have worked closely to define and design customized cybersecurity solutions for the evolving needs of the global telecom industry. The collaboration is now entering an execution phase, focused on product rollout and market deployment. Six Pillars of Collaboration 1. Cybersecurity for Telecom Carrier Infrastructure IQSTEL and Cycurion are developing advanced cybersecurity solutions to protect critical telecom carrier operations, including: These…
Global initiative recognizes passionate individuals building the future of AI-powered vector search through open-source vector database technology SAN FRANCISCO, June 18, 2025 /PRNewswire/ — Zilliz, the company behind the leading open-source vector database Milvus, today announced the launch of the Milvus Ambassador Program, a global initiative designed to recognize and support passionate individuals who believe in the power of AI infrastructure and vector databases. The program creates opportunities for developers, advocates, and anyone who loves to share knowledge, inspire innovation, and make friends to contribute to the rapidly growing AI developer community. The Milvus Ambassador Program addresses the increasing demand for vector database expertise as…
Revolutionizing ABA Practices with effortless scheduling and enhanced care. DIABLO, Calif., June 18, 2025 /PRNewswire/ — Wilma™, the leading AI-powered ABA Practice Management Software, is thrilled to announce the launch of its groundbreaking AI-Powered Smart Scheduling feature. This innovative tool is designed to eliminate the complexities of ABA scheduling, streamline therapist workloads, reduce staff burnout, and improve compliance – empowering ABA practices to focus on delivering exceptional care. Ever faced those late-night cancellations for an early morning session that lead to last-minute chaos? Do ‘Access to Care’ regulations keep you up at night? Allow us to introduce Wilma™ – she’s the pinnacle…
Updated curriculum and program name reflect the growing importance of AI and Cloud Engineering in technology roles. CHICAGO, June 18, 2025 /PRNewswire/ — Code Platoon, a nonprofit coding bootcamp for Veterans, active duty Servicemembers, and military families, is proud to announce the launch of its newly revamped AI Cloud and DevOps Engineering program. This update reflects a growing demand in the tech industry for professionals trained at the intersection of artificial intelligence, cloud computing, and DevOps engineering. The first cohort under the new curriculum, AI Cloud and DevOps Delta Platoon, will run from October 13, 2025, to April 25, 2026. Applications are now open through August 17, 2025. “AI…
TP.ai Data Services strengthens position through acquisition of AI-enabled crowdsourcing platform for on-demand, highly skilled experts NEW YORK, June 18, 2025 /PRNewswire/ — Global digital services leader TP today announced it has acquired artificial intelligence (AI)-enabled crowdsourcing gig work platform Agents Only that mobilizes certified highly-skilled domain experts across the world. TP will use the acquisition to expand its TP.ai Data Services with on-demand access to certified and highly skilled professionals at scale, enabling faster project delivery and enhanced quality across data labelling, data annotation and generative AI support services. “Agents Only’s on-demand, crowdsourced workforce instantly plugs into our existing TP.ai Data Services, giving us…