Building on their recent voice virtual agent launch, Cresta adds new agentic AI capabilities to enable businesses to ask questions in natural language and unlock new insights from customer conversations PALO ALTO, Calif., Jan. 23, 2025 /PRNewswire/ — Cresta, the leading contact center AI platform for human and AI agents, today announced AI Analyst – a new natural-language interface that empowers organizations to quickly uncover insights into business strategy, customer experience operations and agent behavior from customer conversations. With traditional analytics platforms, it can be incredibly time and cost-intensive for organizations to derive basic-level insights from their conversational data. These platforms tend to only provide…
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DUBLIN, Jan. 21, 2025 /PRNewswire/ — BrowserStack, the world’s leading software testing platform, and Bitrise, the leading mobile DevOps platform, today announced a strategic partnership to revolutionize mobile app quality assurance. Through this partnership, existing Bitrise users will receive free exclusive access to BrowserStack App Automate, enabling comprehensive testing across BrowserStack cloud hosting over 20,000 real devices. Similarly, existing App Automate users signing up for Bitrise will be eligible for 15,000 free credits. As mobile apps grow complex, development teams face challenges maintaining test coverage across thousands of devices, OS versions, and configurations. This fragmented nature of testing forces teams to juggle multiple solutions, compromising velocity and…
The collaboration will transform ITOps and empower the workforce of tomorrow with cutting-edge AI technologies SANTA BARBARA, Calif., Jan. 21, 2025 /PRNewswire/ — LogicMonitor, the leading SaaS-based platform for AI-powered data center transformation, today announced its strategic collaboration with OpenAI, solidifying its leadership in AI-powered innovation and data center transformation. Together with OpenAI, LogicMonitor advances its mission to enable seamless, scalable, and intelligent IT operations (ITOps) that benefit the management of AI and the shaping of the future workforce. Powering the Future of AI LogicMonitor has leveraged its own robust data sets gathered from over a decade of monitoring data centers to create LLMs purpose-built…
SHENZHEN, China, Jan. 21, 2025 /PRNewswire/ — ZTE Corporation (0763.HK / 000063.SZ), a global leading provider of integrated information and communication technology solutions, has been recognized as the overall leader, top innovator, and top implementer in the 5G Fixed Wireless Access (FWA) CPE Vendor Competitive Assessment report released by ABI Research, a leading market analysis organization. This accolade underscores ZTE’s dominance in the 5G FWA market, highlighting its pioneering technological advancements and exceptional implementation strategies. ZTE has maintained its position as the global leader in the 5G FWA & MBB market for four consecutive years. This success is driven by its expansive presence in over 160 countries, 49 overseas…
Info-Tech Research Group, a global leader in IT research and advisory, has published its Security Priorities 2025 report, providing essential guidance to cybersecurity leaders as they navigate an increasingly complex threat landscape. The report highlights actionable strategies to operationalize AI security, strengthen identity management programs, and prepare for the challenges posed by quantum computing and other emerging risks. TORONTO, Jan. 21, 2025 /PRNewswire/ – Info-Tech-Research Group has highlighted in a new report that the continued escalation of sophistication and frequency of cyber threats has put immense pressure on cybersecurity leaders to adapt and protect their organizations. The global IT research and advisory firm advises…
ISELIN, N.J., Jan. 21, 2025 /PRNewswire/ — Hexaware Technologies, an IT solutions and services provider, announced today that it has entered into a collaboration with Amazon Web Services (AWS), with plans to strengthen its offerings in migration and modernization, data and AI, and generative artificial intelligence (AI)-powered customer experience solutions. Through this collaboration, Hexaware will help empower its customers to innovate and capitalize on real-time insights from data, unlock business value and optimize operational efficiency across key sectors such as retail, banking, healthcare and life sciences, travel, transport, and hospitality. Hexaware’s AWS Migration and Modernization Consulting Competency underscores its efforts in helping clients accelerate…
The company is among the Top 5 gainers in Brand Strength Index with its highest ever brand strength score so far DAVOS, Switzerland, Jan. 21, 2025 /PRNewswire/ — Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, has been recognized among the Top 10 strongest IT Services brands globally and the ‘Top 5 Gainers’ in Brand Strength Index score by Brand Finance, the world’s leading brand evaluation firm indicating a sustained brand building effort. Tech Mahindra showcased an impressive growth of 9.4% YoY, improving its brand value to $3.4 billion in 2025. Tech Mahindra’s BSI (Brand Strength Index) moved up from…
Oracle Database continues to push the boundaries of enterprise AI development, enabling customers to work with any data and workload types, at any scale, and in any hyperscaler AUSTIN, Texas, Jan. 21, 2025 /PRNewswire/ — Oracle has been recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Cloud Database Management Systems. Oracle’s converged database architecture enables customers to leverage multiple data and application development models to support enterprise data and AI workloads. A complimentary copy of the report is available here. “It was another gratifying year of delivering new breakthrough capabilities to our customers, and we are pleased to be positioned by Gartner…
MIDDLETON, Mass., Jan. 21, 2025 /PRNewswire/ — QKS Group has named ProcessMaker as a Leader in their 2024 SPARK Matrix™ analysis of the iBPMS market. The QKS Group SPARK Matrix™ evaluates vendors based on technology excellence and customer impact. It offers an in-depth analysis of global market dynamics, major trends, vendor landscapes, and competitive positioning. By providing a competitive analysis and ranking of leading technology vendors, the SPARK Matrix™ delivers strategic insights that help users access provider capabilities, differentiate competitively, and understand market positions. ProcessMaker is recognized as a leader in the 2024 SPARK Matrix™: Intelligent Business Process Management Suites (iBPMS) due to its robust capabilities in offering…
DAVOS, Switzerland, Jan. 21, 2025 /PRNewswire/ — Key takeaways Why this mattersThe Deloitte AI Institute™ today unveiled the fourth quarterly edition of its State of Generative AI in the Enterprise report, revealing the current landscape of GenAI adoption and deployment and how organizations are overcoming barriers to create value at scale. “The State of Generative AI in the Enterprise: Generating a new future,” is based on a survey of 2,773 director- to C-suite-level respondents across 14 countries. While respondents have a range of self-reported levels of GenAI expertise, all are experienced with AI and are piloting or implementing GenAI in their…