Supervisors gain the live visibility and tools needed to coach more effectively, reduceescalations, and strengthen customer interactions SUNNYVALE, Calif., July 10, 2025 /PRNewswire/ — Intermedia Cloud Communications, a leading provider of intelligent cloud communications, collaboration, and customer engagement solutions to over 150,000 global customers and a network of 7,500+ partners, today, announced the launch of AI Supervisor Assist – a powerful new capability designed to help contact center leaders act in real time, while calls are still in progress. Powered by Intermedia SPARK AI, AI Supervisor Assist delivers live customer sentiment analysis, real-time summaries, key topic detection with emotional tone, and instant transcripts – providing supervisors…
Author: PRNEWSWIRE
Akeneo’s Summer 2025 Release introduces connected AI innovations that build and evolve product data models automatically, and optimize them continuously based on real-world shopping signals from the channels of tomorrow BOSTON, July 10, 2025 /PRNewswire/ — Akeneo, the Product Experience (PX) company and global leader in Product Information Management (PIM), today delivered a set of first-of-their-kind Summer 2025 innovations designed to prepare enterprises for the arriving wave of AI-powered commerce. Headlining the release is Akeneo Data Architect Agent (DAA)—the company’s first AI agent—alongside major enhancements to PX Insights Channel Analytics Suite that decode how generative-AI shopping assistants and Google Shopping rank and display…
Strategic hiring, partner program updates, and customer growth highlight the company’s continued momentum MILLERSVILLE, Md., July 10, 2025 /PRNewswire/ — CallTrackingMetrics, a global conversation analytics company, today announced a series of major milestones across product innovation, team growth, and customer success, solidifying a successful first half of 2025. Among the most recent updates, the company’s app is now certified in the HubSpot App Marketplace, confirming that the integration meets HubSpot’s highest standards for security, performance, and usability. The certification gives joint customers added confidence in the app’s reliability, particularly for sales and marketing teams aiming to connect attribution data across platforms. “We’ve built momentum across…
LONDON and WASHINGTON, July 10, 2025 /PRNewswire/ — Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents – part of its dynamic AI workforce fully integrated into the world’s #1 CRM, designed to cut call queues, reduce costs, and free up human agents to focus on higher-value interactions that drive loyalty and growth. The AI Assistants can handle up to 70% of routine customer queries such as answering frequently asked questions or checking order statuses, while AI Agents go further by completing end-to-end tasks like processing refunds, scheduling appointments, and cancelling orders, all without human intervention. This powerful combination helps businesses…
VANCOUVER, BC, July 10, 2025 /PRNewswire/ – Unbounce, the leading go-to-market (GTM) software platform for growing small and midmarket brands and agencies, today announced a host of new AI capabilities and feature integrations. These new additions reflect the rapid momentum and strategic alignment between the Unbounce and Insightly teams following their July 2024 merger. The two brands—now part of the Unbounce GTM platform—continue to advance their shared mission: empowering sales, marketing, and customer success teams with easy-to-use, scalable tools that help them capture, convert, and cultivate customer relationships with greater efficiency and impact. Since joining forces, the team has fast-tracked development of a number…
NOIDA, India, July 10, 2025 /PRNewswire/ — HCLSoftware, a global leader in enterprise software solutions, announced today the launch of HCL Domino 14.5. Specifically targeting governments and regulated organizations concerned with their data privacy, HCL Domino 14.5 ushers in significant enhancements to the Domino+ sovereign collaboration portfolio, including the introduction of Domino IQ, a sovereign AI extension to the Domino platform that protects an organization’s data privacy and ensures information security. Users of the HCL Domino platform leverage powerful AI to automate tasks, analyse data, and more, by choosing the models that their organization or trusted sources have built. With compliance measures such…
New research reveals only 15% of consumer goods companies successfully scale AI, but those firms—the “15% Club”—achieve significant ROI by prioritizing governance, agile funding, and business-driven AI initiatives across marketing, supply chain, customer service and product innovation. BOSTON, July 10, 2025 /PRNewswire/ — HFS Research, in partnership with Cognizant, has released a new report revealing how a select group of consumer goods firms—dubbed the “15% Club”—are moving beyond AI experimentation to enterprise-wide impact. Titled “The 15% Club: How Leading Consumer Goods Firms Turn AI Pilots into Scaled Success,” the research highlights what’s working right now in the AI adoption playbook and how the front-runners are using…
GAINESVILLE, Fla., July 10, 2025 /PRNewswire/ — CPAmerica, Inc. is pleased to welcome Trullion, a modern accounting software platform that uses AI and advanced data infrastructure to help accounting teams work more efficiently and accurately, as a new Preferred Provider for the association. Trullion replaces outdated, time-consuming accounting tools with a modern, AI-powered platform that streamlines audits, financial reporting, and compliance. It offers a centralized solution with specialized modules for functions like lease accounting, revenue recognition, and auditing. With Trullion, each team gets a customized user interface tailored to their needs, while the platform automatically generates compliant reports and actionable insights for stakeholders. “We’re proud…
Now integrating logs from AWS Elemental, Cloudfront and WAF, Hydrolix unlocks real-time, cost-efficient visibility into livestreaming performance and ad delivery for media and entertainment companies. PORTLAND, Ore., July 10, 2025 /PRNewswire/ — Hydrolix, the company transforming the economics of log data with its streaming data lake platform, today announced support for AWS Elemental MediaLive, MediaPackage and MediaTailor, as well as client-side analytics from Datazoom. The new integrations provide media and entertainment companies with real-time and historical insights into video streaming performance and advertising delivery, helping optimize viewer experience and ad revenue while significantly reducing the cost and complexity of data storage and analysis.…
Leader in intelligent data automation™ offers self-managed and hybrid cloud deployment, providing unparalleled enterprise-grade security and operational simplicity, helping organizations meet stringent compliance requirements CHICAGO, July 10, 2025 /PRNewswire/ — Adeptia, the intelligent data automation company that helps enterprises manage unstructured and inconsistent first-mile data™ at scale, today announced self-managed and hybrid deployment options for its intelligent data automation platform, Adeptia Connect. Adeptia Connect can be deployed on-premises in an organization’s data center or private cloud, delivering unparalleled control. Sensitive data remains secure, while data is universally available and actionable across an organization. For large enterprises in data-sensitive sectors, such as healthcare, banking,…