New generative AI capabilities and AI agents in NetSuite expand customization capabilities, improve AI-assisted workflows, and help customers maximize the value of the suite
NEW YORK, Feb. 6, 2025 /PRNewswire/ — SuiteConnect — Oracle NetSuite today announced new AI innovations that will enable organizations to run their businesses more efficiently. The new generative AI capabilities and AI agents can help customers streamline data entry, centralize the management and deployment of large language models, optimize product configurations, and accelerate sales processes and issue resolution.
“We’ve embedded AI at the core of the suite and are now adding more generative AI capabilities and AI agents at no additional cost,” said Evan Goldberg, founder and executive vice president, Oracle NetSuite. “The latest AI innovations in NetSuite will advise and assist our customers and help them boost productivity, increase profits, and optimize their business for success.”
NetSuite’s latest AI capabilities include:
- Text Enhance for custom fields: Helps organizations improve the speed and accuracy of data entry with generative AI capabilities that leverage relevant company data to populate custom fields. Using Prompt Studio, administrators and developers can now configure AI-generated text suggestions in the intended format, tone, and creativity level for any custom text field in NetSuite to help improve data quality and enhance AI-assisted workflows.
- Prompt Management API: Helps organizations simplify AI integrations and customizations by centralizing the management and deployment of prompts used by large language models in NetSuite. By building on the generative AI platform capabilities in NetSuite, this new API enables customers and partners, including members of the SuiteCloud Developer Network (SDN) and NetSuite Alliance Partner Program, to programmatically control NetSuite Text Enhance prompts and actions and easily integrate generative AI features into SuiteApps or custom NetSuite solutions.
- NetSuite CPQ AI Assistant: Helps organizations accelerate sales processes, increase customer satisfaction, and improve the user experience by providing an AI agent that supports sellers (B2B) and buyers (B2C) as they configure products and services. With the new AI agent, NetSuite CPQ can recommend a suitable product configuration based on a natural language conversation and provide a summary of why the options were selected.
- NetSuite Expert for SuiteAnswers: Helps organizations boost productivity and accelerate issue resolution by providing an AI agent that delivers tailored NetSuite guidance based on an extensive catalogue of NetSuite support resources. For example, users can ask how-to questions in natural language and the agent will analyze thousands of support articles to instantly deliver specific answers and actionable insights.
About Oracle NetSuite
For more than 25 years, Oracle NetSuite has helped organizations grow, scale, and adapt to change. NetSuite provides an integrated system that includes financials / Enterprise Resource Planning (ERP), inventory management, HR, professional services automation and omnichannel commerce, used by more than 41,000 customers in 219 countries and dependent territories.
Future Product Disclaimer
The preceding is intended to outline our general product direction. It is intended for information purposes only and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.
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SOURCE Oracle NetSuite
