Digital Customer Service - Ciente

Glia Launches Unified Interactions Index Online Calculator

By PRNEWSWIREOctober 4, 20240

Glia delivers a simple, guided digital process for banks and credit unions to benchmark and evaluate impact of service interactions…

Management & Analytics

Glia’s Interact Conference Unites Industry Leaders to Shape the Future of Responsible AI

By PRNEWSWIREAugust 26, 20240

Adam Savage of MythBusters to keynote, plus speakers from Cornerstone Advisors, Alloy Labs, WealthNext, The Digital Growth Institute and leading financial institutions…

Management & Analytics

Glance recognized in the 2023 Gartner® Market Guide for Digital Customer Service and Support report

By PRNEWSWIRENovember 9, 20230

Glance leads the way in bridging self-service and human assistance with Guided CX WAKEFIELD, Mass., Nov. 8, 2023 /PRNewswire/ –…

Management & Analytics

Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year

By PRNEWSWIREAugust 9, 20230

Genesys positioned highest for ability to execute and furthest for completeness of visionGenesys also recognized in Gartner Critical Capabilities report…